FAQ
Why Are Some Approved Expenses in the Accounting Section Showing No Vendor Listed?
When Hyper syncs your transactions to your accounting software, it attempts to match each expense with the appropriate Vendor. Sometimes, you may see a “Vendor Not Listed” warning. This does not mean vendors were deleted in your accounting software ...
How to Contact Hyper support?
Our support team is here to help you every step of the way. Whether you have a quick question, need guidance, or want a full walkthrough, we offer multiple ways to reach us—so you can get the support you need, how you need it. Email Support Reach out ...
Can I Split A Purchase Between Multiple Stipends?
Currently, Hyper does not support splitting a single purchase across multiple stipends. Each stipend claim must be submitted against one stipend category. If a purchase covers multiple eligible categories (e.g., wellness and meals), you will need to ...
What If I Submit an Expense Below The Stipend Limit?
If your submitted expense is less than the stipend limit, you will be reimbursed for only the actual amount you spent—not the full stipend value. For example, if your company offers a $15 lunch stipend and your purchase was $11, you will be ...
What Happens If My Purchase Exceeds The Stipend Amount Offered By My Company?
If your company offers a daily stipend—such as $15 for lunch—and your purchase goes over that amount (for example, you spend $20), you can still submit the full receipt for reimbursement. In this case, you will be reimbursed up to the stipend limit ...
When I Click on “Export” in the Accounting Section, Why Do I Not See A Downloaded File?
When you export transactions from the Accounting section, the file is not downloaded immediately to your browser. Instead, you will see a pop-up notification letting you know that a CSV file has been generated and will be emailed to you. Within a few ...
How Long Do Reimbursements Take?
Once your reimbursement is approved, the funds are typically deposited into your bank account within 1–3 business days, depending on your bank’s wire transfer processing times. Hyper initiates the transfer immediately after approval. If you do not ...
Why Do I Need to Link My Personal Bank Account
Linking your personal bank account ensures that any reimbursements—whether for expenses, stipends, or per diems—are deposited directly into your account without delays. It is the fastest and most reliable way to get paid back. Your privacy is fully ...